Newport High School Firstpoint Support

kb Knowledge Base Article

Adding a proxy

Environment

The information in this article applies to:

Summary

You are unable to load any webpages, but are able to access the local intranet.

Cause

Proxy information hasn't been entered.

Solution

Open Internet Explorer, and click Tools -> Internet Options.

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A window will appear. Click the "Connections" tab, then select "LAN Settings".

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The LAN settings dialog box will appear. Tick the box titled "Use a proxy server for your LAN", and enter your proxy information in the necessary boxes.

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For Newport High - The address is proxy.newporthigh.co.uk and the port is 8080.

Click OK, and you will be able to view webpages.

Additional Information

In some rare circumstances, the address and port box will be greyed out. To workaround this issue, click the Advanced button on the LAN settings box - and a Proxy Settings box will appear.

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Enter your proxy information into the top box (HTTP), then tick 'Use the same proxy server for all protocols". Click OK twice, and you will now be able to view web pages.

Article

KB0005 Published 2nd Jun 2011

Keywords: proxy internet not working impero invalid access explorer web pages not loading


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